ThistLedell

Refund Policy of ThistLedell

Last updated on: January 1, 2023

Thank you for ordering from ThistLedell, located at Pizza Lane, Rome, 00184, Italy. The following Refund Policy covers the terms and conditions regarding refunds and returns for any purchases made on our website at thistledell.sbs or via phone number +39 06 9480 6742.

Cancellation

We accept order cancellations before the product has been prepared or dispatched. If you change your mind about your order, please contact us immediately. If the order has already been prepared, we may not be able to cancel it. In such cases, the cancellation request will be handled on a case-by-case basis.

Incorrect or Damaged Orders

In the event that you receive an incorrect or damaged item, please contact us within 24 hours of receiving the order. We will arrange for a replacement or refund of the item. Please ensure that all original items and packaging are retained in order for us to process the refund or exchange.

Returns

Given the perishable nature of our products, we do not generally accept returns. However, if you are not satisfied with your purchase due to quality issues (e.g., food that is not up to our standard of freshness), please reach out to us within 24 hours of order delivery. Please provide a full description of the issue and any relevant photos, if possible. This will help us determine the best course of action, which may include issuing a refund or providing a replacement.

Refunds

If a refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment. Refunds can take a number of days to reflect in your account, depending on your card issuer's policies.

Non-refundable items

Certain sale items and gift cards are non-refundable. If your order included such items, we regret that we cannot offer a refund on those particular items.

Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account again. Then, contact your credit card company; it may take some time for your refund to be officially posted. If you’ve done this and you still have not received your refund, please get in touch with us at +39 06 9480 6742.

Amendments to the Refund Policy

ThistLedell reserves the right to alter this Refund Policy at any time. Any changes will be effectively immediately upon posting on our website. We therefore encourage reviewing this page periodically to stay informed of any updates.

Contact Information

If you have any queries regarding our Refund Policy, do not hesitate to contact us through our contact page or by calling us at +39 06 9480 6742.

Thank you for choosing ThistLedell. We are committed to providing you with delicious food and an excellent customer experience.